Privacy Policy
Welcome to Advising Torbay ("we", "our", or "us"). This Privacy Policy explains how we collect, use, and protect your information when you visit our website, which is hosted on the Wix.com platform.
This website is part of a partnership project delivered by two charities working together to provide the most appropriate support. Referral information submitted through this site may be accessed securely by staff from both partner organisations, solely for the purpose of assessing and providing support services.
By using this website, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Referral Form (CharityLog)
If you complete a referral form on our website, we collect personal information which may include:
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Your name
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Contact details
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Information about the person you are referring
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Relevant support needs or background details
This information is securely transmitted and stored using CharityLog, a GDPR-compliant case management system operated by Dizions Ltd. The information is only accessed by authorized staff from the partner charities and used to assess the referral and provide appropriate support.
b. Contact Forms
If you use a general contact form on the site, we may collect:
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Your name
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Email address
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Any message or query you send us
c. Automatically Collected Data
We may automatically collect non-personal data such as:
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IP address
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Browser type
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Device information
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Pages visited
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Time and date of access
This helps us improve site performance and user experience.
2. Legal Basis for Processing (GDPR)
We process your personal data on the following legal bases:
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Consent – When you voluntarily provide information via a form
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Legitimate interest – To assess referrals and match individuals with appropriate support
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Legal obligation – Where we are required to retain or disclose information for safeguarding or compliance purposes
3. How We Use Your Information
We may use the information collected to:
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Respond to referrals, enquiries or contact form submissions
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Review and process referrals
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Match individuals with the most appropriate support provider within the partnership
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Improve our services
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Comply with legal or safeguarding obligations
We do not sell or share your data with third parties for marketing purposes.
4. Sharing Your Information
This website is operated as a partnership between two charities. Information submitted via referral forms is:
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Stored securely in CharityLog
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Accessed only by authorized staff from the partner organisations
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Shared only for the purpose of providing appropriate support
We do not share your data with any external third parties unless required by law or with your explicit consent.
5. How Long We Keep Your Data
Referral and contact form data is retained only for as long as necessary to:
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Provide the service you have requested
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Comply with legal, contractual, or safeguarding obligations
Data is reviewed regularly and securely deleted when no longer needed.
6. Cookies and Tracking Technologies
Our website may use cookies for functionality and performance. These small text files may be used by:
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Wix.com – to support site functionality
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Analytics tools (if enabled) – to understand how visitors interact with the site
You can manage cookie preferences via your browser settings or the cookie banner on our site. Learn more at https://www.allaboutcookies.org.
7. Your Rights Under GDPR
If you are in the UK or EU, you have the right to:
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Access the personal data we hold about you
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Correct any inaccuracies
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Request deletion of your data (“right to be forgotten”)
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Restrict or object to processing in certain situations
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Withdraw consent at any time (where processing is based on consent)
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Lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority
To exercise your rights, contact us at manager@windmilltorbay.org.uk
8. Data Security
Our site is hosted on Wix.com, which provides secure servers and encryption. Referral data is stored in CharityLog, a GDPR-compliant platform used by charities across the UK.
We take reasonable steps to protect your data from unauthorized access, disclosure, or misuse.
9. Children’s Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. International Data Transfers
As our site is hosted by Wix (a global platform), your data may be transferred and stored outside the UK/EU. Wix adheres to privacy frameworks such as the EU-U.S. Data Privacy Framework where applicable, and implements safeguards to protect personal data during international transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
12. Contact Us
If you have any questions or concerns about how your data is handled, or wish to exercise your rights, please contact us: